We focus on our customers

As Mercedes-Benz, we want to shape the future and make it as sustainable as possible. This can only succeed if we focus on the needs of our customers. With forward-looking technology and progressive luxury we meet our customers

  • Our customers have the floor

    Quicklink Li Minguo (Photo) Quicklink Andreas Fuss (Photo) Quicklink Gong Li (Photo) Quicklink Liang Wenchong (Photo) Quicklink Jörg Bernicken (Photo) Quicklink Dr. Jana Michel (Photo)
  • Wordless but straight to the point

    Quicklink Bettina Fetzer (Photo)

Our customers have the floor

Our most important task in the transition to electric mobility is to inspire the change with convincing luxury products. With Mercedes-EQ, we offer our customers more than just a unique electric driving experience. We asked some of them how they’re experiencing this new Mercedes-Benz world, why they’ve switched to an EQ model and how important sustainable mobility is to them.

Li Minguo (Photo)
Li Minguo

For me as a customer…

Mercedes-Benz is a perfect metaphor of society’s development and the representation of balancing force of the world to achieve a more sustainable life. Mobility is giving us a glimpse of eternity through which we should live the best sustainable life as possible.

At Mercedes I decide…

…how I allow my data to be used, and what I either do or don’t regulate electronically.

Andreas Fuss (Photo)
Andreas Fuss
Gong Li (Photo)
Gong Li

I experience electromobility…

…as the fire-new EQ model that has struck me with its splendid automotive electric luxury. The longer it stays by your side, the better it gets to know you and your needs, like a boon companion that you have known for years.

To make progress and improvement to be the best…

…you continuously have to challenge yourself in every detail. With its shift to electric mobility, Mercedes-Benz is making great effort on social responsibility and customer care.

Liang Wenchong (Photo)
Liang Wenchong
Jörg Bernicken (Photo)
Jörg Bernicken

For me as a customer, transparency means…

…being able to rely on verifiably fair and environmentally friendly journeys, all the way from production to recycling.

I drive an EQC1 because…

…a sustainable future begins in the present.

1 EQC 400 4MATIC: NEDC: combined electrical consumption: 21.9 – 19.4 kWh/100 km; combined CO2 emissions: 0 g/km. Electricity consumption was determined on the basis of Commission Regulation (EC) No. 692/2008.

Dr. Jana Michel (Photo)
Dr Jana Michel
Divider Customer (Photo)

Wordless but straight to the point

As the saying goes, a picture says more than a thousand words. In a somewhat offbeat interview, Bettina Fetzer, Chief Communications and Marketing Officer at Mercedes-Benz, shows there’s a grain of truth in this. Without using any words, she shows clearly what we’ve already achieved on our path toward CO2 neutrality.

  • Bettina Fetzer Question 1 (Photo)

    1. What’s your facial expression when you’re going from 0 to 100 in 4.3 seconds in the EQS (EQS 580 4MATIC, WLTP combined electric energy consumption: 21.3 – 18.2 kWh/100 km; CO2 emissions: 0 g/km)1?

    1 Electrical consumption and range were determined on the basis of Regulation (EU) 2017/1151.

  • Bettina Fetzer Question 2 (Photo)

    2. Production of the EQS is CO2 neutral as well. What’s the situation regarding recycling? How would you rate the recyclability of a Mercedes-Benz car on a scale of one to ten?1

    1 For details please see chapter Recycling – keeping the end in mind from the very start

  • Bettina Fetzer Question 3 (Photo)

    3. How can customers charge and pay in an uncomplicated way all across Europe?

  • Bettina Fetzer Question 4 (Photo)

    4. What material used in the EQS surprised you?

  • Bettina Fetzer Question 5 (Photo)

    5. You are one of the people responsible for the external image of the world’s most valuable luxury automotive brand. Do you sometimes take a break in the EQS (EQS 450+, WLTP combined electric energy consumption: 19.8 – 15.7 kWh/100 km; CO2 emissions: 0 g/km)1 within its range of up to 784 kilometres?

    1 Electrical consumption and range were determined on the basis of Regulation (EU) 2017/1151.

Bettina Fetzer

has been Head of Marketing at Mercedes-Benz AG since November 2018. Effective as of 1 July 2021, Bettina Fetzer also became Head of Communications at Mercedes-Benz AG. This unit encompasses global corporate communications as well as global communications for cars and vans. In this position, Fetzer generates momentum for the brand and is responsible for the global positioning of Mercedes-Benz and its products inside and outside the company. She studied International Business Administration in Landshut and Cambridge and has been working in various positions within the company since 2004.

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